Hi, I’m Alex! I make complex things easy to understand.
Technical writer and IT support professional focused on creating clear, user-centered documentation and supporting end users in real-world environments. Experienced in technical writing, information design, SOPs, and training materials, with hands-on troubleshooting and Microsoft 365 support. Strong at translating complex systems into practical instructions that help users solve problems quickly and confidently.
Education
Kennesaw State University
B.S. in Technical Communication • Minor in Interactive Design
Technical Writing
Information Design
UX / Interactive Design
Experience
Consultation Agent & Advanced Repair Agent
Geek Squad – Canton, GA
Sep 2021 – Present
- Provided end-user technical support for hardware, software, and account-related issues with clear, non-technical explanations.
- Documented diagnostics, repairs, and customer-facing notes to maintain accurate service records.
- Troubleshot Windows 10/11 system issues, security problems, configuration errors, and OS failures.
- Supported Office 365 users with authentication issues, Outlook configuration, OneDrive syncing, and basic admin-level adjustments.
- Performed device repairs, hardware replacement, and OS rebuilds across laptops, desktops, and mobile devices.
Bowling Concourse Manager
Stars and Strikes Family Entertainment Centers – Woodstock, GA
Jun 2018 – Oct 2020
- Managed day-to-day operations and coordinated hourly team members while ensuring system reliability for POS and scheduling systems.
- Created training manuals and standard operating procedures to streamline onboarding.
- Delivered technical training for new managers across multiple locations.
- Supported standardization of POS product and package layouts across all centers.
Skills (Writing + IT Support)
Technical Writing & Documentation
Technical Writing
Documentation
Information Design
SOPs
Training Materials
Proofreading
Instructional Design
Content Management Systems (CMS)
UX / User-Focused Writing
IT Support & Systems
Microsoft 365 Support
Outlook / OneDrive
SharePoint Permissions
Windows 10/11
PC Diagnostics & Repair
Hardware / Software Troubleshooting
Security Awareness
End-User Support
Projects + Writing Samples
Intro to Technical Communication
White Paper
Teaching Guides
E-Learning
Landing Page Prototype
Developed a multi-format campaign to promote the technical communication field and major, including promotional white papers, teaching guides, a prototype landing page, and an interactive e-learning course. Applied instructional design and UX principles to ensure accessible, engaging learning experiences.
White Paper (PDF)
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Teaching Guides
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E-Learning Demo
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Landing Page
Resume
Access a PDF Resume below.