Hi, I’m Alex! I make complex things easy to understand.

Technical communicator dedicated to translating complex information into clear, user-focused content. Experience includes assisting with a POS system user guide and designing an e-learning course with promotional materials to introduce the fundamentals of technical communication. Strong in technical writing, document design, and Microsoft Office, with hands-on practice diagnosing and resolving PC hardware and software issues.

Email Call/Text Woodstock, GA (Greater Atlanta) LinkedIn

Education

Kennesaw State University

Graduated Spring 2025

B.S., Technical Communication Minor in Interactive Design

Experience

Consultation Agent & Advanced Repair Agent

Geek Squad – Canton, GA

Sep 2021 – Present

Provided technical support for hardware/software issues with clear explanations for non-technical users.
Diagnosed/documented issues for repair on client devices, including laptops, desktops, and Apple phones.
Repaired Windows OS issues/errors for Windows 10 and 11.
Built strong client relationships through excellent customer service.

Bowling Concourse Manager

Stars and Strikes Family Entertainment Centers – Woodstock, GA

Jun 2018 – Oct 2020

Managed hourly team members and trained new managers across multiple locations.
Developed training manuals and SOPs for new team members.
Standardized POS product/package layouts across all company centers.

Skills

Communication Documentation Content Management Systems (CMS) Standard Operating Procedures (SOPs) Proofreading Training Manuals Information Systems Management Microsoft Office (Word, Excel, PowerPoint) Collaboration UI/UX HTML/JavaScript/CSS Interactive Design Instructional Design Information Technology

Projects

Intro to Technical Communication

A multi-asset capstone informing students about the TCOM field with a promotional white paper, teaching guides, prototype landing page, and interactive e-learning module. Focused on audience analysis and plain language.

White Paper (PDF) Teaching Guides E-Learning Demo Landing Page

Resume

Access a PDF Resume below.

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